Returns + Exchanges

We hope you love your Ace the Moon gear. If something isn’t quite right, we’re happy to help with an exchange or return.  Please email shop@acethemoon.com 

Returns

Returns must be requested within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unaltered, and in its original condition with all tags attached. Items showing signs of wear, washing, damage, odors, or other use will not be accepted.

Exchanges + Store Credit

Need a different size or want to swap for something else? Exchanges and returns for store credit are free within the U.S.

We encourage exchanges whenever possible and are happy to help you find the right size or style.

Refunds

For returns refunded to the original form of payment, a $7.95 return shipping and processing fee will be deducted from your refund.

Original shipping charges are non-refundable.

Refunds are issued after the returned merchandise has been received and inspected. Please allow several business days for your bank or credit card company to process the refund.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Items discounted 25% or more

• Items marked Final Sale

• Vintage and one-of-a-kind items

• Limited-edition or special collaboration items 

• Custom or personalized merchandise

• Gift cards

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We’ll make it right and cover any associated return or replacement shipping costs.

How to Start a Return

To request a return or exchange, contact us at shop@acethemoon.com with your order number and the item you’d like to return or exchange.

Returns sent without prior authorization may not be accepted.

Ace the Moon reserves the right to refuse returns that do not meet the requirements above.